Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account details, such as your name, email address, and login credentials when you sign up.
• Profile and billing details you choose to provide, such as company information or payment-related metadata from processors.
• Stax profile content you enter, including health-related details you choose to store (allergies, medications, emergency contacts, caregiver notes, and optional PDF attachments).
• Technical and device data, such as browser type, IP address, pages viewed, and session activity.
• Communications data when you contact us by email, contact forms, or other channels.

2. How We Use Information

We use collected information to operate and improve the Services, communicate with you, and protect users and our platform.

• Provide, maintain, and troubleshoot the Services.
• Authenticate users, secure accounts, and prevent abuse.
• Process transactions and send operational communications.
• Understand usage trends to improve product functionality and performance.
• Respond to support requests, feedback, and legal obligations.

3. Health Information

Staxero is not a medical device and does not provide medical advice. Information you store is provided by you and shared only according to your visibility choices. You are responsible for keeping profile information accurate and up to date.

4. How We Share Information

• Service providers that help us host, secure, and support the Services.
• Business and legal recipients when required by law or to protect rights, safety, and integrity.
• Successors in connection with a merger, acquisition, or asset sale.

5. Cookies and Analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve user experience. You can manage cookies in your browser settings, though some features may not function properly if disabled.

6. Retention and Deletion

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

You may delete Stax profiles from your dashboard. Deletion removes associated cards, field answers, and attachments from active systems. Limited backup copies may persist for a short period before being purged. Contact us at support@staxero.com for account-level deletion requests.

7. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information. You may also opt out of non-essential communications at any time by following unsubscribe instructions or contacting us.

7. Information from Children

Our Services are not directed to children under 13 (or older where required by local law), and we do not knowingly collect personal information from children. If you believe a child provided personal information, contact us so we can remove it.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised version and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@staxero.com.